Shipping policy
Shipping Policy
Shipping Coverage
Hound Wellness Ltd currently ships within the United Kingdom only.
Order Processing & Dispatch
All orders are processed, packed, and dispatched within 2–3 business days.
Orders are fulfilled through trusted UK-based logistics and fulfilment partners used by Hound Wellness Ltd to ensure fast, reliable, and secure delivery.
Delivery Time
Once dispatched, orders are delivered via express UK shipping, with an estimated delivery time of 1–3 business days.
Delivery times are estimates only and are not guaranteed.
Tracking
Tracking is provided for all orders.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. Tracking updates are provided by the courier once the parcel is in transit.
Shipping Delays
While we work closely with our fulfilment and courier partners to ensure timely delivery, delays may occasionally occur due to factors outside our control, including but not limited to:
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Carrier delays
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Severe weather conditions
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Public holidays
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Operational disruptions
Hound Wellness Ltd is not responsible for delays caused by third-party carriers.
Risk & Responsibility
Ownership and responsibility for the goods pass to the customer once the order has been handed over to the shipping carrier.
Order Changes & Cancellations
Once an order has been placed, it is processed automatically and cannot be cancelled, changed, or redirected.
This includes both one-time purchases and subscription orders.
Please review your order carefully before completing checkout.
Questions
If you have any questions regarding shipping, please contact us at:
info@houndwellness.com