Privacy policy

Privacy Policy

Hound Wellness Ltd (“we”, “us”, “our”) operates this website and online store. This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase from our website or otherwise interact with us.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Personal information we collect

We collect personal information that is necessary to provide our services, including:

Contact details

Name, billing address, shipping address, email address, and phone number.

Payment information

Payment method details and transaction information. Payment details are processed securely by our payment providers and are not stored directly by us.

Account information

Account login details, preferences, and settings.

Order and usage information

Products viewed, added to cart, purchased, returned, exchanged, or cancelled, and interactions with our website.

Communications

Information you provide when contacting us for customer support or enquiries.

Device and technical information

IP address, browser type, device information, and interaction data collected via cookies and similar technologies.

How we collect personal information

We collect personal information:

Directly from you when you place an order, create an account, or contact us
Automatically through your use of our website (cookies and similar technologies)
From service providers who support our operations (such as payment processors, fulfilment partners, and analytics providers)

How we use your personal information

We use your personal information to:

Process orders, payments, deliveries, returns, and exchanges
Provide customer support and communicate with you
Manage subscriptions and accounts
Improve and personalise your shopping experience
Send marketing communications (where permitted)
Detect and prevent fraud or misuse
Comply with legal obligations and enforce our policies

Marketing and advertising

We may send marketing communications by email. You can opt out at any time using the unsubscribe link in our emails. Transactional and service-related messages will still be sent when necessary.

We may also use advertising and analytics tools to show relevant ads based on your interactions with our website.

Sharing your personal information

We may share your personal information with:

Shopify, which hosts our store and provides e-commerce infrastructure
Payment processors, fulfilment and shipping partners (including our 3PL), analytics providers, and customer support tools
Marketing and advertising partners, in accordance with their privacy policies
Legal or regulatory authorities where required by law

We do not sell your personal information.

Relationship with Shopify

Our store is hosted on Shopify. Shopify processes personal information in order to provide and improve the services they offer. Your information may be transferred outside the UK. You can learn more about how Shopify uses personal information at:

https://privacy.shopify.com

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children’s data

Our services are not intended for children, and we do not knowingly collect personal information from anyone under the age of 18.

Data security and retention

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Your rights

Depending on your location, you may have the right to:

Access your personal information
Request correction or deletion of your data
Object to or restrict certain processing
Withdraw consent for marketing communications

You can exercise your rights by contacting us at info@houndwellness.com.

International transfers

Your personal information may be processed outside the UK. Where applicable, we rely on lawful transfer mechanisms to protect your data.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@houndwellness.com

Registered business address:

Hound Wellness Ltd

Unit 104, The Light Box

111 Power Road

Chiswick

London

W4 5PY

United Kingdom

Fulfilment & returns partner:

Blue30

Great Stambridge Hall

Stambridge

Rochford

Essex

SS4 2BF

United Kingdom