Refund policy

Return & Refund Policy

We offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return:

For health and safety reasons, opened or used supplements are not eligible for return, unless the item is defective or incorrect.

By purchasing a subscription, you agree to a minimum of two charges (initial order and first renewal).

Return and refund rules do not apply to subscription orders.

This means subscription charges remain payable even if products are returned.

To request a return, please contact us at info@houndwellness.com.

If your return request is approved, you will receive instructions on how and where to send your return.

Customers are responsible for return shipping costs.

Returns sent without prior approval will not be accepted.

All returns and order issues must be sent to our fulfilment partner:

Blue30 (Hound Wellness Returns)

Great Stambridge Hall

Stambridge

Rochford

Essex

SS4 2BF

United Kingdom

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us immediately at info@houndwellness.com so we can resolve the issue.

The following items are non-returnable:

If your order included free dental chews, these must also be returned with the main item for a return to be processed.

For exchanges, please contact info@houndwellness.com and our team will assist you.

Subscription customers can manage exchanges for future deliveries directly through their subscription account on our website.

Once we receive and inspect your return, we will notify you of the approval status.

Approved refunds are issued to the original payment method within 10 business days.

If more than 15 business days have passed since approval, please contact info@houndwellness.com.